Login account won't clear

Problem

Solution

For Web Applications

Go to the applicable URL and it will sign out (logout) of the current account

https://login.microsoftonline.com/logout.srf (for Azure accounts)

https://login.live.com/logout.srf (for MS Live accounts)

If using Chrome or Edge, then in addition, you may need to clear the cookies for login.microsoftonline.com and login.microsoftonline.us.

1. Open a new blank tab

2. Access the browser’s site data cache:

   1. For Chrome, type: chrome://settings/siteData

   2. For Edge, type: edge://settings/siteData

3. Search the cookies for login.microsoftonline

4. Click the trash can to delete all cookies/data for microsoftonline (i.e. Azure) (.com and .us)

5. Try logging into Adams Web or Adams Admin again

6. If it still does not work, try “Sign out everywhere” from the Microsoft account page for Azure accounts or the MS Live account page for Microsoft Live accounts (e.g. gmail.com guest accounts).

If those steps do not resolve it, other things to try are:

• Incognito mode

• Disabling extensions

• If the microsoftonline.com url shows in the address bar, then add prompt=select_account to it. For example: https://login.microsoftonline.com/organizations/oauth2/v2.0/authorize?prompt=select_account&redirect_uri=https%3a%2f%2f...

For Adams Bridge

Exit Bridge

Go to the Adams Bridge installation directory (e.g. %userprofile%\AppData\Local\Apps\2.0\<guid>\<guid>\adam..tion_<guid>)

Delete the Foray.Adams.dll.msalcache.bin3 file

Go to the Adams Web Assets page to launch bridge. You now should be prompted to enter credentials.

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