Error: Invalid Pixel Format

Problem

error converting image: Case #example Set X - image file.xxx

   at Foray.Adams.FASystem.WriteEventLogEntry(String message, Exception exception, EventLogEntryType eventType, String fileName, String caller, String subjectType)

   at Foray.Adams.FASystem.WriteErrorEvent(String message, Exception exception, String fileName, String caller, Int32 line)

   at Foray.Adams.AdamsWeb.Controls.Assets.FullImageHandler.ProcessRequest(HttpContext context)

   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

   at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)

   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)

   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)

   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)

   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)

   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

Exception:

Invalid Pixel Format

   at Atalasoft.Imaging.Codec.JpegEncoder.a(StreamHandler A_0, AtalaImage A_1, ProgressEventHandler A_2)

   at Atalasoft.Imaging.Codec.JpegEncoder.Save(Stream stream, AtalaImage image, ProgressEventHandler progress)

   at Atalasoft.Imaging.AtalaImage.Save(Stream stream, ImageEncoder encoder, ProgressEventHandler progress)

   at Foray.Adams.ImageAsset.CreateJpeg(RotateFlipType rotateType, RotateFlipType flipType, Int32 compressionLevel, Int32 maxWidth, Int32 maxHeight, String watermarkText)

   at Foray.Adams.AdamsWeb.Controls.Assets.FullImageHandler.ProcessRequest(HttpContext context)

This occurs when the image is a 16 BPP (bits per pixel) image which isn't generally supported by Atalasoft.

Solution

The image will need to be converted to a different BPP or a different format to display correctly.

This is a known issue covered in AD-8142.

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