Media Conversion Fails

Problem

If Media Coversion fails and you get the error below in event viewer on the server, the server may be missing the Windows Feature called Media Foundation.

Faulting application name: ffmpeg.exe, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: MFPlat.DLL, version: 6.3.9600.19678, time stamp: 0x5e82c88a

Exception code: 0xc0000135

Fault offset: 0x00000000000ecf40

Faulting process id: 0x47b4

Faulting application start time: 0x01d6a0c093888bcf

Faulting application path: E:\Program Files\Foray\Media Service\ffmpeg.exe

Faulting module path: MFPlat.DLL

Report Id: d15a68d9-0cb3-11eb-80f5-70106fc3a6d3

Faulting package full name:

Faulting package-relative application ID:

Solution

You will need to add the Feature

  1. Go into Add Roles and Features.

  2. Go to Select features.

  3. Server 2012 -2016 select Windows Server Essentials Experience

  4. Select Media Foundation

  5. Then click Next and Install.

  6. The server will likely need a reboot.

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