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Interview Video (Axis) Won't Play

Interview Video (Axis) Won't Play

Problem

Video doesn't play in Digital Acquire when Previewing or Recording.

H.264 doesn't play in Internet Explorer in the Live View for a camera.

Solution

Make sure that ActiveX isn't disabled for the machine.

  • Check Internet Explorer->Internet Options->Security->Custom level...->ActiveX Controls and plug-ins
  • Check group policy: gpedit.msc->Local Computer Policy->Computer Configuration->Administrative Templates->Windows Components->Internet Explorer->there are multiple ActiveX related policies

Make sure that either a proxy isn't configured or that it one is that it allows streaming from the cameras.

  • Check Internet Explorer->Internet Options->Connections->LAN settings->Proxy server
  • Check (on domain controller) Group Policy Management Editor->User Configuration->Policies->Windows Settings->Internet Explorer Maintenance->Connection->Proxy Settings

Any policy changes made locally (on the workstation) will be lost after a reboot.  Therefore they must be changed centrally on the server.



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