Can't login to cloud app

Problem

When trying to connect to Adams Web or Adams Admin the user is immediately taken to a page with a Login button that tells them they don’t have permission to connect. They are never prompted for login information or to choose an account.

Solution

The wrong user information is cached for the site. This solution applies to Chrome.

Open a new blank tab
chrome://settings/siteData
Search the cookies for the site
Click the trash can to delete all cookies/data for the site
Search the cookies for login.microsoftonline.com
Click the trash can to delete all cookies/data for microsoftonline (i.e. Azure)

You may also need to follow the steps in Login account won’t clear

Foray Support

Can't login to cloud app

Problem

Solution

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