Problem

If a PDF asset will not display in Adams Web (asset full view) and the browser is Internet Explorer (IE), then look at the following.

Solution

Possible reasons

Is the browser Edge? PDF's in Edge are not supported
Is Acrobat Reader or Acrobat Professional installed?
Is the Acrobat IE plug-in enabled? See IE > Tools (gear) > Manage add-ons > Show > All add-ons > Adobe PDF Reader
Does the PDF have special characters in the name such as apostrophes or ampersand? These are only supported with Adams Web 5.4 or later.
If exported from Adams Web, can the PDF be opened with Acrobat Reader or Acrobat Professional? If not, then the PDF itself may be corrupted.
Can a static PDF from another website be viewed in the browser such as a PDF on Foray's website? If not, then there is something wrong with the Acrobat installation. Try repairing or uninstalling and reinstalling.
Are IE Popups blocked for the site?
Does it work on another machine? If so, then there may be issues with the Acrobat installation on this machine. Things to try:
- In pre-Acrobat Reader DC versions, is the Edit > Preferences > Internet > Display PDF in Browser preference checked? This option does not exist for Acrobat Reader DC.
- Is the Acrobat path set in the registry? See Check the Registry Path
- Repair the Acrobat installation
- Uninstall and Reinstall the Acrobat application

Acrobat Troubleshooting Articles:

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