Cannot View PDF Asset in Adams Web

Problem

Solution

Possible reasons

• Is the browser Edge?  PDF's in Edge are not supported

• Is Acrobat Reader or Acrobat Professional installed?

• Is the Acrobat IE plug-in enabled?  See IE > Tools (gear) > Manage add-ons > Show > All add-ons > Adobe PDF Reader

• Does the PDF have special characters in the name such as apostrophes or ampersand?  These are only supported with Adams Web 5.4 or later.

• If exported from Adams Web, can the PDF be opened with Acrobat Reader or Acrobat Professional?  If not, then the PDF itself may be corrupted.

• Can a static PDF from another website be viewed in the browser such as a PDF on Foray's website?  If not, then there is something wrong with the Acrobat installation.  Try repairing or uninstalling and reinstalling.

• Are IE Popups blocked for the site? 

• Does it work on another machine?  If so, then there may be issues with the Acrobat installation on this machine.  Things to try:

  • In pre-Acrobat Reader DC versions, is the Edit > Preferences > Internet > Display PDF in Browser preference checked?  This option does not exist for Acrobat Reader DC.

  • Is the Acrobat path set in the registry?  See Check the Registry Path

  • Repair the Acrobat installation

  • Uninstall and Reinstall the Acrobat application

Acrobat Troubleshooting Articles:

• https://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html

• https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html

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