Error launching Digital Workplace

Owned by Diane Hancock
Apr 15, 2019

Problem

When starting Digital Workplace you get the following error.

---------------------------
Error
---------------------------
An error has occurred.  Please type Ctrl-C to copy the contents of this window, paste it into an email, and send it to support@foray.com
7/12/2016 3:06:53 PM - Foray Digital Workplace 5.3.3.13

   at Foray.Adams.FASystem.WriteEventLogEntry(String message, Exception exception, EventLogEntryType eventType)
   at Foray.Adams.FASystem.UncaughtExceptionMessage(Exception exception)
   at Foray.Adams.Forms.ThreadHandlerUI.HandleException(Exception exception)
   at Foray.Adams.DigitalWorkplace.AppController.OnUnhandledException(UnhandledExceptionEventArgs eventArgs)
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
   at Foray.Adams.DigitalWorkplace.AppController.Main(String[] args)

This build of the utility has not been processed using the preptool.

   at FlexNet.CommonLibrary.InitializeLibrary()
   at FlexNet.CommonLibrary.CreateApplicationLibrary()
   at FlexNet.ActivationUtility..ctor()
   at FlexNet.ActivationUtility.get_Instance()
   at Foray.Adams.Activation.FAActivation.get_ActivationUtilityInst()
   at Foray.Adams.Activation.FAActivation.PrepareActivationLibrary()
   at Foray.Adams.Activation.FAActivation.CheckOut(String feature, String version, Int32 quantity, String sessionId)
   at Foray.Adams.DigitalWorkplace.AppController.OnCreateMainForm()
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun()
   at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
---------------------------
OK  
---------------------------  

Solution

The issue is that the registry has some older versions of two DW dlls (lmgract.dll and lmgract_libFNP.dll), which causes a mis-match of the libraries when I was testing and going from one version to another (within the same version).  

To fix this issue:

  1. uninstall Digital Workplace (DW)
  2. delete all of the files from the DW directory
  3. delete the registry values for the files (EX: C:\inetpub\wwwroot\AdamsWeb\bin\lmgract.dll)

    1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    2. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs

  4. re-install DW



© 2023 Foray, LLC - All Rights Reserved