Login account won't clear

Problem

Logging into a cloud application fails. The account being used to automatically login is incorrect but the option to pick a different account is never given.

Solution

For Web Applications

Go to this URL and it will sign out (logout) of the current account https://login.microsoftonline.com/logout.srf

This issue may occur when multiple cloud accounts are being used from the same computer.

If using Chrome, then in addition, you may need to clear the cookies for login.microsoftonline.com.

  1. Open a new blank tab

  2. chrome://settings/siteData

  3. Search the cookies for login.microsoftonline.com

  4. Click the trash can to delete all cookies/data for microsoftonline (i.e. Azure)

For Adams Bridge

Exit Bridge

Go to the Adams Bridge installation directory (e.g. %userprofile%\AppData\Local\Apps\2.0\<guid>\<guid>\adam..tion_<guid>)

Delete the Foray.Adams.dll.msalcache.bin3 file

Go to the Adams Web Assets page to launch bridge. You now should be prompted to enter credentials.