Problem
Logging into a cloud application fails. The account being used to automatically login is incorrect but the option to pick a different account is never given.
Solution
For Web Applications
Go to this URL and it will sign out (logout) of the current account https://login.microsoftonline.com/logout.srf
This issue may occur when multiple cloud accounts are being used from the same computer.
If using Chrome or Edge, then in addition, you may need to clear the cookies for login.microsoftonline.com and login.microsoftonline.us.
Open a new blank tab
Access the browser’s site data cache:
For Chrome, type: chrome://settings/siteData
For Edge, type: edge://settings/siteData
Search the cookies for login.microsoftonline
Click the trash can to delete all cookies/data for microsoftonline (i.e. Azure) (.com and .us)
Try logging into Adams Web or Adams Admin again
If it still does not work, try “Sign out everywhere” from the Microsoft account page.
If those steps do not resolve it, other things to try are:
Incognito mode
Disabling extensions
For Adams Bridge
Exit Bridge
Go to the Adams Bridge installation directory (e.g. %userprofile%\AppData\Local\Apps\2.0\<guid>\<guid>\adam..tion_<guid>)
Delete the Foray.Adams.dll.msalcache.bin3 file
Go to the Adams Web Assets page to launch bridge. You now should be prompted to enter credentials.