Problem
| Info |
|---|
Acquisition Service installer fails and the log says the Acquisition Service would not start |
Installation Log
| Code Block |
|---|
FA ERROR: StartService: Foray Acquisition Service failed to start. Error: Cannot start service Foray Acquisition Service on computer '.'.System.InvalidOperationException: Cannot start service Foray Acquisition Service on computer '.'. ---> System.ComponentModel.Win32Exception: The dependency service or group failed to start -- End of inner exception stack trace --- at System.ServiceProcess.ServiceController.Start(String args) at Foray.Adams.WiXCustomActions.WiXCustomActions.StartService(Session session) CustomAction StartService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) |
Windows Event Log
The System queue shows Secure Socket Tunneling Protocol service and/or Remote Access Connection Manager errors at the time of the Acquisition Service installation.
Solution
The issue may be that the Remote Access Connection Manager service cannot start because the Secure Socket Tunneling Protocol service is disabled. To resolve, follow these steps.
...
Open the Windows Services app
Set the Secure Socket Tunneling Protocol service status to Manual
Start the Remote Access Connection Manager service
Run the Acquisition Service installer
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