Acquisition Service Installer Fails Because Service Won't Start

Owned by Diane Hancock
Last updated: Jan 17, 2020
1 min read

Problem

Acquisition Service installer fails and the log says the Acquisition Service would not start

Installation Log

FA ERROR: StartService: Foray Acquisition Service failed to start. Error: Cannot start service Foray Acquisition Service on computer '.'.System.InvalidOperationException: Cannot start service Foray Acquisition Service on computer '.'. ---> System.ComponentModel.Win32Exception: The dependency service or group failed to start -- End of inner exception stack trace --- at System.ServiceProcess.ServiceController.Start(String args) at Foray.Adams.WiXCustomActions.WiXCustomActions.StartService(Session session) CustomAction StartService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Windows Event Log

The System queue shows Secure Socket Tunneling Protocol service and/or Remote Access Connection Manager errors at the time of the Acquisition Service installation.

Solution

The issue may be that the Remote Access Connection Manager service cannot start because the Secure Socket Tunneling Protocol service is disabled. To resolve, follow these steps.

You may need to reboot before trying these steps.

  1. Open the Windows Services app

  2. Set the Secure Socket Tunneling Protocol service status to Manual

  3. Start the Remote Access Connection Manager service

  4. Run the Acquisition Service installer

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