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The user has "Process Assets" and "Digital Evidence Processing" privileges privilege and Advanced User license or "Export Assets via Bridge" privilege and Standard User license.
Issue
The extension being enabled does not mean it is installed for the current user and machine.
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Note |
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If the EXE does not automatically download then it may be blocked by the network (router, firewall, or anti-virus). Paste the following URL in a browser's address bar to test. |