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Device Gateway server

  • Server is available?
    • Using a browser on a computer that should have access to Device Gateway server, going to https://<servername>/devicegateway/api/Upload/Config should show a page stating "The requested resource does not support http method 'GET'."
  • Event viewer errors?
  • Files appearing in DeviceGatewayUploads directory or metadata subdirectory? 
    • If so, then the phone is communicating with the server successfully. 
    • If not, then is Repository owner and Device Gateway app pool user on DeviceGatewayUploads directory?
    • If the metadata directory has files with the suffix _DONE.json, then check Acquisition Service. 
    • If there are no _DONE.json files, then check the connection between the phone and the Device Gateway server and enable Device Gateway logging.
  • Enable logging (web.nlog and create Logs directory) to see what communication if any is happening

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