Problem - Bridge Downloads But Won’t Connect

Selecting the Process button on the Assets page downloads the Bridge installer, but after running the installer, Bridge will not connect.

Selecting the Process button again downloads the Bridge installer again and still will not connect.

An Install Bridge dialog or an Update Bridge dialog may show.

Issue

The downloaded Bridge version is below the minimum required.

Solution

Update the Bridge download location to the required version.

1. Log into Adams Admin

2. Select Global Features

3. Edit

4. Update the Adams Bridge Download Location

Problem - Not allowed to run signed applications

When navigating to the Assets page a new tab opens and a dialog appears to download Adams Bridge, however the dialog shows an error rather than the option to install.

In the details for the dialog it says:

Your Web browser settings do not allow you to run signed applications.

Solution

While the literal interpretation of the message is that the "Run components signed with Authenticode" security setting is set to Disable, the most likely cause is that Adams Web is being mapped to the wrong Internet Zone. To verify the zone:

1. Open Adams Web

2. Then got to: Internet Options → Security → Local Intranet → Sites → Advanced

3. Make sure that the server is correctly specified under websites. See the following KBs for more info.

   1. To manually configure a workstation see: https://foray.atlassian.net/wiki/spaces/FAD/pages/14221541

   2. To configure via Group Policy see: Set Local Intranet Sites List via Domain Group Policy

Problem 2 - 500 Error

Adams Bridge fails to download and the details reveal a 500 error.

Solution

This can be caused by a bad web.config file for the Default Web Site. To test:

1. Rename c:\inetpub\wwwroot\web.config to have a ~ on the end.

2. Restart both the DefaultAppPool and AdamsBridgePool in IIS Manager

3. Try downloading Adams Bridge.

If the above works then:

1. Remove the ~ from the web.config filename.

2. Edit web.config to fix the error.

3. Restart both the DefaultAppPool and AdamsBridgePool in IIS Manager

4. Try downloading Adams Bridge.

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