Login account won't clear

Owned by Mont Rothstein
Last updated: Jan 24, 2023 by Diane Hancock
1 min read

Problem

Logging into a cloud application fails. The account being used to automatically login is incorrect but the option to pick a different account is never given.

Solution

For Web Applications

Go to this URL and it will sign out (logout) of the current account https://login.microsoftonline.com/logout.srf

This issue may occur when multiple cloud accounts are being used from the same computer.

If using Chrome or Edge, then in addition, you may need to clear the cookies for login.microsoftonline.com and login.microsoftonline.us.

  1. Open a new blank tab

  2. Access the browser’s site data cache:

    1. For Chrome, type: chrome://settings/siteData

    2. For Edge, type: edge://settings/siteData

  3. Search the cookies for login.microsoftonline

  4. Click the trash can to delete all cookies/data for microsoftonline (i.e. Azure) (.com and .us)

  5. Try logging into Adams Web or Adams Admin again

  6. If it still does not work, try “Sign out everywhere” from the Microsoft account page.

If those steps do not resolve it, other things to try are:

  • Incognito mode

  • Disabling extensions

If you are trying to register a new outside agency user and the Adams Web registration page does not appear, be sure that the url has Register.aspx appended and that the user’s IP is in the outside agency’s IP list (see Adams Admin > Agencies).

Registration url example: https://servername.foray.com/AdamsWeb/Register.aspx

For Adams Bridge

Exit Bridge

Go to the Adams Bridge installation directory (e.g. %userprofile%\AppData\Local\Apps\2.0\<guid>\<guid>\adam..tion_<guid>)

Delete the Foray.Adams.dll.msalcache.bin3 file

Go to the Adams Web Assets page to launch bridge. You now should be prompted to enter credentials.

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