Problem

When the assets captured by Adams Upload do not appear in Adams Web, check the following.

If trying to register the phone, using the phone's browser, is Adams Admin accessible (e.g. https://<servername>/AdamsAdmin)? Try refresh.
Registered? (see Info page)
last successful connection time recent? (see Info page) If not, or it failed, then try to access the Device Gateway url in the browser (see below)
Device Gateway url is correct? (see Info page) If not, change in Adams Admin > Mobile > Edit > Device Gateway Server, restart Adams Admin and re-register the phone.
Is Device Gateway accessible?
- Using the phone's browser, going to https://<servername>/devicegateway/api/Upload/Config should show a page stating "The requested resource does not support http method 'GET'."

Scene closed?
Does Adams Upload have a bubble with a number? If so, Asset transmission has not completed.

Server is available?
- Using a browser on a computer that should have access to Device Gateway server, going to https://<servername>/devicegateway/api/Upload/Config should show a page stating "The requested resource does not support http method 'GET'."
Event viewer errors?
Files appearing in DeviceGatewayUploads directory or metadata subdirectory?
- If so, then the phone is communicating with the server successfully.
- If not, then is Repository owner and Device Gateway app pool user on DeviceGatewayUploads directory?
- If the metadata directory has files with the suffix _DONE.json, then check Acquisition Service.
- If there are no _DONE.json files, then check the connection between the phone and the Device Gateway server and enable Device Gateway logging.
Enable logging (web.nlog and create Logs directory) to see what communication if any is happening
Server TLS/SSL Certificate Requirements
- Key size >= 2048 bits
- Hash using SHA-256 or higher
- FQDN or wildcard (ex: *.mydomain.gov) in the Subject Alternative Name field
- Validity period of 389 days or less
- ExtendedKeyUsage extension containing the id-kp-serverAuth OID
- https://support.apple.com/en-us/HT210176
- https://support.apple.com/en-us/HT211025

Running? (see Configure Acquisition Service)
Mobile Acquisition enabled? (see Configure Acquisition Service)
Watch folder is DeviceGatewayUploads path (use UNC notation to share if on another machine)?
Files appearing in DeviceGatewayUploads\metadata directory with _DONE suffix? If files without suffix, then transmission is not completing. See Device Gateway service logging and Restart section.

Action = UploadFirstFragment? If not, see the Device Gateway logs.
Last communication date/time is when the scene was closed or more recent? If not, then see the Device Gateway logs.

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